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PS Cloud Streaming Setup

Everything you need to stream PS5 games from the cloud with Asobi.

Requirements

  • PlayStation Plus Premium subscription (Essential or Extra is not enough)
  • Completed PSN account setup (see below)
  • Asobi Premium for your platform
  • Stable internet connection (15 Mbps minimum, 50+ Mbps recommended)

Important: Complete Your PSN Account Setup First

If you've never used your PSN account on a PlayStation console or the official PlayStation App, you'll need to complete your account setup before cloud streaming will work. Without this, Sony's servers will reject the streaming connection even if you have PS Plus Premium.

This is a one-time requirement. Once your account is fully set up, cloud streaming will work in Asobi.

Account Setup Steps

  1. 1
    Download the PlayStation App

    Install the official PlayStation App from the App Store or Google Play on your phone.

  2. 2
    Sign in to your PSN account

    Use the same PSN account you use in Asobi. Complete any account verification steps (email confirmation, privacy settings, etc.) that Sony asks for.

  3. 3
    Complete the account setup prompts

    The PlayStation App will guide you through additional setup steps like:

    • • Privacy settings and communication preferences
    • • Online ID confirmation
    • • Terms of Service acceptance
    • • Age and region verification
  4. 4
    Verify PS Plus Premium is active

    In the PlayStation App, go to your profile and check that your subscription shows PlayStation Plus Premium. Essential and Extra tiers do not include cloud streaming.

  5. Return to Asobi and start streaming

    Once your account is fully set up in the PlayStation App, open Asobi and try cloud streaming again. Games from the PS Cloud and PS Now catalogs should now work.

Common Errors

"This game is not available for cloud streaming on your account"

This usually means the game hasn't been added to your library yet. Open the game in the PS Cloud tab and tap Play — Asobi will automatically add it to your library. If this doesn't work, try adding the game to your library from the PlayStation App or PlayStation Store website first.

"Shutdown requested by server" immediately after connecting

This happens when your PSN account hasn't completed the initial setup process. Download the PlayStation App, sign in, and complete all account setup prompts. See the steps above.

"Cloud Step 9 failed"

The game's cloud streaming entitlement wasn't found. Make sure you have PS Plus Premium (not Essential or Extra) and that the game is available for cloud streaming in your region. Not all PS Plus games support cloud streaming.

Still not working?

If cloud streaming still doesn't work after completing the account setup:

  • • Make sure your PS Plus Premium subscription is active and hasn't expired
  • • Try signing out and back into your PSN account in Asobi
  • • Check that the game is available for cloud streaming in your country
  • • Restart the app and try again
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