Support

Get help with setup, troubleshooting, and more.

Getting Started
Step-by-step setup guide
FAQ
Common questions answered
Contact Us
Email support

Requirements

PlayStation® Console

  • PS4 or PS5 with Remote Play enabled
  • Ethernet connection (recommended)
  • DualSense or DualShock 4 controller

Apple Device

  • iPhone, iPad, Mac, Apple TV, or Vision Pro
  • Same Wi-Fi network (local) or internet
  • Bluetooth controller (recommended)

Quick Setup

  1. 1
    Enable Remote Play on PlayStation®
    Settings → System → Remote Play → Enable
  2. 2
    Get registration PIN
    Settings → System → Remote Play → Link Device
  3. 3
    Add console in Asobi
    Tap Add Console, enter the 8-digit PIN
  4. 4
    Connect and play
    Tap your console, then Connect
View detailed setup guide →

Troubleshooting

Can't find console

  • • Ensure PlayStation® is turned on (not rest mode for initial setup)
  • • Check both devices are on the same Wi-Fi network
  • • Verify Remote Play is enabled in PlayStation® settings

Choppy or laggy video

  • • Connect PlayStation® via Ethernet cable
  • • Use 5GHz Wi-Fi instead of 2.4GHz
  • • Lower bitrate in console settings within the app
  • • Close bandwidth-heavy apps on your network

Wi-Fi interference (iPhone/iPad/Mac)

Apple's AWDL can cause channel switching. For best performance, set your router's 5GHz channel to:

  • • Europe: Channel 44
  • • US: Channel 149
  • • Japan: Channel 44

Note: Does not affect Vision Pro.

Controller not connecting

  • • Disconnect and reconnect via Bluetooth settings
  • • Ensure controller firmware is updated
  • • Check controller battery level

Audio issues

  • • Check device volume and mute settings
  • • Ensure no other apps are using audio
  • • Try adjusting the audio buffer in settings

Contact Support

Still need help? Reach out to us directly.

Email
[email protected]
Reddit
r/Asobi

When contacting support, please include:

  • • Device model and OS version
  • • PlayStation® model (PS4/PS5)
  • • Description of the issue